Lovela New Zealand strives to achieve the best results. This means that our customers can enjoy their products and/or use them in a good way. If you've bought a great product, don't be afraid to tell us about your experience!
Delivery time
To ensure that our partner can charge fair prices for the products, we have chosen to ship the products directly from the supplier to you. This allows for huge savings on warehousing, transportation and packaging costs.
As the products are shipped directly from the supplier, the average delivery time is 10-21 business days after processing your order.
* Due to the current COVID-19 situation, it is possible that your order may arrive a few days later than expected. This is because all post offices and sorting centers are busy.
Always free shipping
The supplier pays the shipping costs for each order. All products are delivered 100% free of charge to your home. No minimum order is required.
Track your order
Once you have placed an order, you can easily track your order via the Track and Trace page.
Rejected packages and non-delivery situations
If the consumer rejects the package at the front door and/or is not at home during the entire delivery period, we charge up to 50% of the purchase price as a restocking fee. This covers all costs for logistics and returning the package.
Customer satisfaction is our #1 priority
Test our products risk-free with a 30 day money back guarantee
Fast and Insured Shipping
Free tracked shipping throughout New Zealand
Do you have a question?
Our dedicated customer service team is here to assist you every step of the way.